I forgot my password – what now?
Basic accounts can reset it by email. Secure accounts can't – that's the point of Secure mode.
It depends on the mode you picked when you set up your account.
Basic mode
- On the sign-in page, click Forgot password.
- Enter your email. We send you a 8-digit code.
- Enter the code and choose a new password.
Nothing is lost – your tasks are there as before.
Secure mode
A Secure account's tasks are locked with a key that only your password opens, and we never see that password. So we can't reset it for you: if you request a reset, we email you that it isn't possible for your account.
If you still know your password on a device where you're signed in, change it there in Settings › Password, and write the new one down somewhere safe.
More in Basic and Secure mode.